Policy Overview
At Tiger Roar Safari, we strive to be transparent about cancellations and refunds. Please read the specific terms for your booking type below. By confirming a booking with us, you agree to this policy.
Important Note on Safari Permits: Once a safari permit (Gypsy/Canter) is confirmed and issued by the Forest Department, the safari portion is generally non-refundable as per government rules. Exceptions like monsoon closures are detailed below.
Safari-Specific Cancellations
Standard Safari (Gypsy/Canter)
Once a safari permit is confirmed and issued by the authorities, the amount paid for the safari component is non-refundable. This applies to both Gypsy and Canter safaris, regardless of cancellation reason, except in the case of official park closure due to rain (see below).
Monsoon Exception (Park Closure due to Rain)
If the Ranthambore National Park is officially closed on your safari date due to heavy rain, we will process a refund after deducting applicable charges. No refund is possible if the permit has already been issued.
- Gypsy Safari: 75% refund of the safari amount.
- Canter Safari: 65% refund of the safari amount.
Note: Refunds for monsoon closures are processed only after confirmation from the Forest Department.
Chambal Boat Safari
The amount paid for Chambal Boat Safari is non-refundable once booked.
Current / Tatkal Bookings
Tatkal bookings have specific rules due to their last-minute nature:
- If safari is NOT confirmed: 100% refund of the amount paid.
- If safari IS confirmed: No refund is possible.
- Cancellation by customer before confirmation:
- Gypsy safari: 25% cancellation fee applies.
- Canter safari: 35% cancellation fee applies.
Confirmation for morning slots may be provided one day prior, and for evening slots on the same day.
Tour Package Cancellations
For cancellations of tour packages (including hotel + safari combos), the following charges apply based on the number of days before your arrival date. The day of arrival is not counted in the calculation.
| Cancellation Period (before arrival) | Cancellation Fee |
|---|---|
| 30 days or earlier | 20% of total tour cost |
| 15 to 29 days | 30% of total tour cost |
| 7 to 14 days | 40% of total tour cost |
| 2 to 6 days | 50% of total tour cost |
| Less than 48 hours / No-show | No refund |
Note: The safari portion within a package is subject to the non-refundable terms mentioned in Section 1. Any booking/holding amount paid in advance is non-refundable.
If a permit is not generated for a package booking, we refund 70% of the total tour cost (GST and payment gateway charges are non-refundable).
Special Circumstances & Adjustments
- Vehicle Replacement: If a Canter is replaced with a Gypsy or vice-versa due to operational reasons, the price difference will be refunded to you.
- Technical Errors / Non-availability: If your safari is not booked due to a technical error or unavailability of seats, the full amount for that service will be refunded to your original payment method.
- Peak Season / Holidays: Separate cancellation rules may apply during peak periods like Holi, Diwali, Christmas, and New Year. The applicable policy will be communicated at the time of booking.
Refund Process
- Refund requests must be raised within 14 days of the cancellation or the original purchase date.
- Approved refunds are processed within 7–14 business days.
- Refunds are issued to the original payment method (credit/debit card, PayPal, etc.). If that is not possible, we will process the refund via NEFT/IMPS to a bank account provided by you.
- Any changes in government taxes, hotel/safari charges, or fuel surcharges after booking will be communicated before your travel date and may be chargeable.
Tip: To cancel a booking or request a refund, please contact us directly with your booking ID.
Liabilities & Force Majeure
Force Majeure: Tiger Roar Safari is not liable for delays, cancellations, or changes caused by events beyond our control, including but not limited to: weather conditions, natural disasters, strikes, park closures by authorities, technical failures, or overbooking by hotels. While we will attempt to arrange suitable alternatives, refunds or compensation are not guaranteed in such circumstances.
Jurisdiction: Any disputes are subject to the exclusive jurisdiction of the competent courts in New Delhi, India.
Declaration
Tiger Roar Safari is a private travel agency. We are not authorized by, nor affiliated with, the Ranthambore Forest Department. We charge a reasonable service fee for facilitating bookings. All reservations for facilities within the Tiger Reserve are provisional and may be modified or cancelled by the Field Director without reason. By booking, you agree to these terms and the applicable park rules.
Questions? Contact Us
If you have any doubts about this policy or need assistance with a cancellation, please reach out:
Contact Person: Harish Sharma
Phone: +91 8239823277 (10:00 AM – 6:00 PM IST)
Email: Sharmaharish014014@gmail.com
Address: Tiger Roar Safari, Ranthambore Road, Sawai Madhopur, Rajasthan 322001, India